So you’ve made the decision to leave Constant Contact. Now you just need to figure out how to actually do it. The cancellation process is less obvious than it should be, and the right method depends on how you signed up in the first place.
This guide walks through every cancellation method, what to do before you pull the plug, and what your next step might look like once you’re out and looking for a Constant Contact alternative.
Before You Cancel Constant Contact: What to Do First
Before you click anything, take a few minutes to protect your data. Once your account is closed, recovering that information becomes much harder or impossible.
- Export your contact lists. Go to your Contacts section and export your lists as CSV files. These are the foundation of any future email marketing work, and you’ll want them in a format any platform can import.
- Save your email templates. If you’ve built templates you want to reuse, either screenshot them or copy the HTML. Constant Contact doesn’t make it easy to export templates in a portable format, so do this manually while you still have access.
- Download your campaign reports. Your analytics history won’t transfer to a new platform. Export or screenshot your open rates, click rates, and any historical data you’ll want for benchmarking later.
- Check your billing cycle. Log in and find your next billing date before you cancel. Timing your cancellation before that date means you won’t be charged for another cycle you won’t use.
- Confirm you’re the account owner. Only the account owner can cancel a Constant Contact subscription. If you’re an admin or a secondary user, you’ll need the owner to complete this process.
How to Cancel Constant Contact (Step by Step)
The method you use depends on how you originally signed up. If you subscribed directly through Constant Contact’s website, Method 1 is your starting point. If you signed up through the Apple App Store or Google Play Store, you’ll need to cancel through those platforms instead.
Method 1: Cancel Constant Contact on Desktop
This is the standard method for anyone who subscribed directly through Constant Contact’s website.
- Log in to your account at http://constantcontact.com . You must be signed in as the account owner.
- Click your profile name or avatar in the top-right corner and select My Account.
- Navigate to the Billing tab.
- Scroll to the bottom of the page and look for a Cancel Account link.
- Follow the on-screen prompts to confirm your cancellation.
Note: on some older accounts, the cancel link is replaced by a phone number instead of an in-browser flow. If that’s what you’re seeing, skip to Method 4.
Method 2: Cancel Constant Contact on iPhone (iOS)
This only applies if you originally subscribed through the Apple App Store.
- Open the Settings app on your iPhone.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Tap Constant Contact in the list.
- Select Cancel Subscription and confirm.
Method 3: Cancel Constant Contact on Android
This only applies if you subscribed through the Google Play Store.
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Go to Payments & subscriptions, then Subscriptions.
- Select Constant Contact.
- Tap Cancel subscription and confirm.
Method 4: Cancel Constant Contact by Phone
If the in-app cancellation flow isn’t showing up or is showing a phone number instead, you can cancel by calling Constant Contact’s support line directly.
Phone: 855-229-5506 (Canada)
Hours: Monday to Friday, 8:00 AM to 8:00 PM ET
A few things to keep in mind: call earlier in the day if you want to avoid long hold times.
You will likely receive a retention offer during the call, which is standard practice, but you’re not obligated to take it.
Before you hang up, ask the representative to send you a written confirmation of the cancellation by email. Don’t rely on a verbal confirmation alone.
Method 5: Use the Chat Option (If Available)
Some accounts see a Chat Now option on the billing page. If it appears for you, this is often faster than calling and makes it easier to get written confirmation of your cancellation automatically. Check if that option is available to you.
Constant Contact Cancellation Policy: What to Know
Constant Contact operates on a subscription billing model, so timing matters.
Cancel before your next billing date to avoid being charged for another period. Once a charge processes, Constant Contact’s general policy is not to issue refunds for unused time, even if you cancel the same day. If you cancel mid-cycle, your account access typically continues until the end of the period you’ve already paid for.
There are no cancellation fees. The most important step after cancelling: get written confirmation.
Whether you cancel online or by phone, make sure you receive an email confirming the cancellation. This is your only protection if a billing dispute comes up later.
Common Issues When Cancelling Constant Contact
The cancel button isn’t visible, or it shows a phone number instead.
This happens on some older account types. Try opening your account in an incognito or private browser window, or proceed directly to Method 4 and call to cancel.
You subscribed through a third-party provider.
Some users set up Constant Contact through a web host like Bluehost or a domain registrar. In that case, you’ll need to cancel through that provider’s account management portal, not through Constant Contact directly.
Your subscription doesn’t appear in the App Store or Google Play.
This usually means you subscribed directly through Constant Contact’s website, not through a mobile app store. Try using Method 1.
You received a discount offer during the cancellation process.
This is expected. If you’re set on leaving for a Constant Contact alternative, decline the offer and confirm your cancellation. Don’t let the process end on a verbal “we’ll look into it.”
You’re being charged after you cancelled.
Contact Constant Contact’s billing support with your cancellation confirmation email and request a refund. Having that written confirmation is exactly why we stressed getting it earlier.
What to Do After Cancelling Constant Contact
Once the cancellation is processed, confirm it. You should receive an email confirmation shortly after completing the steps above. If you don’t see it within a few hours, check your spam folder, then follow up with support.
Keep an eye on your next credit card or bank statement to make sure no further charges appear. If something does get billed after your cancellation date, that confirmation email becomes your evidence for a chargeback request or a billing support ticket.
Now comes the more interesting question: what’s next?
Looking for a Constant Contact Alternative?
If you’re leaving Constant Contact, you still need a way to reach your audience with email marketing. The good news is there are strong options at every price point and for every use case. The right fit depends on what you actually need from a platform.
For Canadian businesses, Cyberimpact is a great alternative, specifically for the Canadian market. It’s the only major email marketing platform headquartered in Canada, with data stored on Canadian servers, bilingual (English and French) platform and support, and CASL-compliant workflows baked into the product from the start rather than bolted on as an afterthought.
Why Canadian Businesses Often Switch to Cyberimpact
Cyberimpact was built in Canada, for Canadian organizations. That distinction matters more than it might seem.
CASL compliance isn’t a setting you toggle on. It’s how the platform works by default. Every consent workflow, unsubscribe mechanism, and sender identification requirement is built around Canadian law, so you’re not retrofitting compliance onto a tool designed for a different regulatory environment.
The platform is fully bilingual. That means the interface, the support team, and the onboarding resources are available in both English and French, which matters if you operate in Quebec or serve a mixed-language audience.
Pricing is in Canadian dollars, which removes the currency conversion guesswork that comes with US-based platforms. And Cyberimpact’s support team is based in Canada, which means you reach actual people during your business hours who understand your context.
If you’re coming from Constant Contact, migration support is included. Your contact lists, once exported as CSVs, import cleanly into Cyberimpact, and the team can help you get set up.
Try Cyberimpact free and see how it fits your organization.
Conclusion
Cancelling Constant Contact is manageable once you know which method applies to your account type. The most common path is through the desktop billing page, but mobile subscribers need to go through the App Store or Play Store, and some accounts still require a phone call. Whatever route you take, export your data first and get written confirmation of your cancellation before you consider the process complete.
If you’re a Canadian organization figuring out what comes next, Cyberimpact is worth a look. It’s purpose-built for the Canadian market, CASL-compliant by design, and available in both official languages. Start with a free account and bring your exported contact list with you.
Can I cancel Constant Contact anytime?
Yes. Constant Contact does not require a minimum contract for standard month-to-month plans, and there are no cancellation fees. You can cancel at any time through the billing page, by phone, or through the app store you used to subscribe.
Does Constant Contact offer refunds after cancellation?
Generally, no. Constant Contact’s policy does not include refunds for unused time within a billing period. If you cancel mid-cycle, you typically retain access until the end of the period you’ve paid for, but no partial refund is issued.
How do I know my Constant Contact subscription is cancelled?
You should receive an email confirmation once the cancellation is processed. If you cancel by phone, ask the representative to send that confirmation to the email address on your account. Keep this email in case a billing dispute arises later.
How long does it take for Constant Contact to cancel?
Cancellation through the desktop billing page is usually immediate. Phone cancellations are processed during the call. Your account access may continue until the end of your current billing period even after cancellation is confirmed.
Can I pause my Constant Contact account instead of cancelling?
Constant Contact does not offer a formal pause or freeze option on standard plans. If cost is the primary concern, it may be worth asking their support team whether any alternative arrangements are available before fully cancelling.
Do I need to call to cancel Constant Contact?
Not always. Most accounts can cancel through the online billing page without calling. However, some older account types display a phone number instead of an in-browser cancel option. If that’s what you’re seeing, calling 855-229-5506 is the most reliable path forward.
What happens to my contacts and data after I cancel?
Once your account is closed, you lose access to your contact lists, campaign history, and templates. This is why exporting your contact lists as CSV files and downloading your reports before cancelling is essential. Constant Contact does not guarantee data recovery after an account is closed.
What’s the best Constant Contact alternative for Canadian businesses?
For Canadian organizations, Cyberimpact is the most natural fit. It is a Canadian-built email marketing platform with data hosted in Canada, full CASL compliance built into its workflows, bilingual (English and French) support, and pricing in Canadian dollars. For organizations with specific needs like deep ecommerce integration or high-volume transactional email, Klaviyo and Brevo are also worth considering.
Does Cyberimpact make it easy to switch from Constant Contact?
Yes. Cyberimpact offers free migration support and your contact lists import directly from the CSV files you export out of Constant Contact. The platform is designed for Canadian marketers who want a compliant, bilingual tool without a steep learning curve.