Email Marketing 101

Email Marketing 101: A Complete Guide for Beginners

When you hear the term email marketing, you may feel like you’re back in 4th grade, sitting at the back of the classroom, learning multiplications for the first time, and it’s all a little foggy. You want to ask the teacher to clarify, but your peers seem to understand, and you’re worried everyone would laugh at you. The term makes your palms sweaty, and your heart starts to race… It’s normal to feel that way when you’re not a marketing professional.

Most marketing blogs, and articles are written by marketing professionals, for marketing professionals.  When you read those articles you may be left with more questions than answers.  It doesn’t give small business owners much of a chance to understand the world of marketing, giving them the sensation that they are constantly just trying to keep their head above water.  Where do small business owners fit into this complex world of marketing?

At Cyberimpact, our focus is small business owners, providing them with a simple, effective and cost-efficient solution. Being a small business owner doesn’t mean you are or have to be a marketing professional.  Although that would make life a lot easier, unfortunately it’s not realistic.  As a business owner your time and money are invested elsewhere, and that’s how it should be.

Here’s where I come in.  With this article, my goal is to demystify email marketing for you, the marketing apprentice.  Let me provide you with some answers to your questions and a few basic steps to get started with email marketing.

What does Email Marketing actually mean?

A problem understood is a problem half solved.  The simplest and most complete definition I’ve come across is on  Below is an excerpt:

“Email marketing is sending a commercial message, typically to a group of people, using email. In its broadest sense, every email sent to a potential or current customer could be considered email marketing. It usually involves using email to send advertisements, request business, or solicit sales or donations, and is meant to build loyalty, trust, or brand awareness.”

So in layman’s terms it means that every email sent with the intention of promoting your business is considered to be email marketing.  Most of the time the goal is to generate business by creating brand loyalty, generating sales and acquiring new clients.  The mailing lists are built from contacts who have agreed to receive email correspondence from you. (A few very important rules from the Canadian anti-spam legislation are included further.)

Why choose email marketing?

Simply put, email marketing is a fantastic way to generate revenue. Statistics show that email marketing is more efficient and has better success rates than social media platforms, keywords on Google, and let’s not forget, good Ol’ fashioned print marketing.  Here are a few important statistics that will blow your mind:

  • The main source of income for 2 out of 3 businesses is generated from email marketing
  • Email marketing is responsible for 23% of revenues for businesses.  A percentage that is in constant growth.
  • A study published by shows that email is 40 times more efficient than social media platforms.
  • Every dollar spent on email marketing brings in $38 of revenue.  That’s twice more cost-efficient than Google or Facebook ads.

Still not convinced? Keep reading…

Which platforms are available?

To get started with email marketing you first have to choose an email marketing platform.  I know you’re thinking: “Why can’t I just send emails from my regular email address (Gmail or Outlook)?”

There are many answers to that question.  A platform designed specifically for email marketing is crucial to saving time, monitoring your efforts, sending professional emails, and last but not least respecting the famous Canadian Anti-Spam Legislation (CASL).

A good marketing platform will allow you to:

  • Manage your contacts and segregate them by mailing list
  • Allow your contacts to unsubscribe in one click, if they choose to (an important aspect of the anti-spam law)
  • Create and send easily emails that reflect your branding
  • Implement tools to grow your contact list
  • Send automated emails anytime, even while you’re asleep
  • Monitor your success with statistics

Although there are a number of email marketing platforms available around the world, there is only ONE platform designed specifically to address the needs of small businesses in Canada.  Cyberimpact!  We know small businesses, because we are one.  The best part is that you can start using it now for free!

There is no time like the present! Create your FREE account now.

Now that you understand a little more what the term “email marketing” means, and you’ve seen the benefits of using an email marketing platform, you are free to spread your wings and send your first email!  But before you leave the nest, you’ll need to create your free account.

1. Create your account

It’s as simple as 1,2,3. Click here

2. Import your first contacts

Choose which group of people you’d like to send your first email to.  It can be either be directed to your active clients, your past clients or leads.  It’s completely up to you.  Create a group, and import the specific contacts that belong to the group.  You have the right to add contacts to your list, but you need to make sure you are following the anti-spam legislation.  If you need a refresher, below is a guide to help you:

Anti-spam legislation guide

When it comes to your active clients, you have a 24 month period after the end of the contract to send them emails without their explicit consent. For the leads, you have a period of 6 months after they’ve requested information, or quote to send them emails without their approval.

Import your contacts in your first group according to the time frames provided in the image.

3. Create your first email

Cyberimpact presents you with a generous number of templates that you can adapt with your business logo and colours.

Now that you are ready to spread your wings and fly …what to write?  If you are suffering from writer’s block, a good place to start is asking yourself what you want to achieve with this email.  Do you want to promote a new service or product? Do you have any seasonal sales?

It’s important to maintain a balance between informative content, and promotional content.  For example, you could start your email with an interesting article about tips and tricks, or how-tos, followed by your promotion.  Keep it straight to the point and engaging.

By the way, if you’re interested in this topic, we wrote an ebook that contains a lot of valuable advice, especially regarding the content of your mailings. Download it!

4. Press send

Congratulations! You’re now doing email marketing and you have a newsletter!

5. Monitor your efforts

It’s all fine and dandy to send emails, but tracking your efforts is imperative to your success. Here are some of the metrics you can easily track with Cyberimpact

  • Emails delivered
  • Emails opened
  • Number of clicks (your website or article for instance)
  • Number of emails opened by platform
  • Number of people who unsubscribed to your emails

Some people might also simply respond to your email (which is always a good sign)

Good luck!


    1. Thanks, Mary! I’m glad you found the article useful 🙂

  1. For all the forwarding trackers, is it possible to manage settings, does it reveal who they forward too.

    1. Hello! Unfortunately, no, we can’t track to whom the emails are forwarded to.

  2. Chris,
    Once an email is sent out to a contact list, can it be resent again to only those on the list who did not open it?

    1. Hi Chris,

      Yes, you can. There are two ways to do it:

      Option 1:
      The easiest way to do it is by using our automation module. Our marketing automation tools allow you, among other things, to send an email based on a trigger. One of the trigger available is an email that is not opened on a certain date and time. It’s very easy to do. To do so, go in the “Marketing automation” menu and click “New scenario”. Look under the “Openings and clicks section” and choose the scenario “Send an email to contacts who haven’t opened the email”. All there is left to do is to complete the missing steps. Select the mailing they must not have opened and the date and time to check if your contacts still didn’t open it. Then, select the template you want to send to them and activate your scenario. And we will take care of the rest. You will find more information about our marketing automation tools here:

      Option 2:
      If you don’t have access to the marketing automation module, it is also possible to create manually a group based on a mailing statistic (like the contacts who didn’t open the email) and then, you can re-send the email to this group. Here’s where to find how to do this:

  3. Once the consent time has elapsed with your contacts, is there a notification to renew? and or update?


    1. Hi Janice,

      Cyberimpact offers many tools to assist you with the consent management of your contacts. Your dashboard located in your account will indicate how many contacts have expired and how many will expire in less than a month. There`s even an automated monthly consent report sent out if you configure your account accordingly. You can use our marketing automation to automate sending consent renewal requests to your contacts, you can also insert a dynamic consent bloc in your templates when sending your newsletters, you can even upload a more recent contacts list to update the consent dates of your contacts. Our online help also offers many articles on the subject of consent, you should take a look here. Don`t hesitate to call us if you wish to pursue this conversation further at 1-855-964-0868.

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