The right email at the right time, M&L Uniformes reaction to the Covid-19 crisis

Portrait Benoit Lussier

Business size: 30-50 people
Business type: Manufacturing
Results: +50K in sales with a single email

Martin & Levesque is a manufacturer and distributor of uniforms for police officers, firefighters, paramedics, wildlife officers, public transport staff, corporate staff, security guards and more.

When the Covid pandemic struck in Quebec in May 2020, Benoit Lussier’s M&L Uniformes company took the initiative to segment its lists to select 67 business owners, such as pharmacists, and sent them a simplified offer relative to masks they had in stock.

To make the right offer, to the right target, at the right time, the SME specializing in uniform distribution implemented an email communication strategy that invited targeted individuals to visit the microsite

The results were instantaneous and spectacular!

  • 99% opening rate
  • 73% click-through rate (49 out of the 67 emails sent)
  • over 50k in direct sales with the first mailing
  • over 200k with the following mailings
  • one happy president

What should we learn from this example? That the timing and execution were perfect! 

Making the right offer, at the right time, led to the success of this email sent with Cyberimpact.