Director, Business Development and Customer Experience


Company

Cyberimpact is a team of technology and marketing enthusiasts based in Terrebonne, Quebec. Our mission is to make email marketing easier for small businesses in Canada.

You know the newsletters you receive by email, come help us receive better ones! 

What’s in it for you at Cyberimpact?

  • Friendly colleagues and bosses who understand the importance of family
  • Memorable Christmas parties, like a weekend in New York or Tremblant
  • A social club and team building activities for all tastes
  • Bike paths nearby
  • Possibility of working from home (hybrid mode)
  • Recurring team lunches

All this in addition to a group insurance program and a generous RRSP for your retirement.


Job description

Are you interested? We are currently looking for a Director, Business Development and Customer Experience who will work closely with marketing, sales and the customer success team.

Main tasks:

  • Own and drive the execution of business development objectives.
  • Identify, formulate, review and implement business development and customer experience processes (“playbooks”).
  • Create, develop and lead a team of Business Development and Customer Experience specialists to drive success and results.
  • Have a deep understanding of our funnels and work with marketing on the levers we can leverage to increase conversions.
  • Collaborate with product, marketing and other teams to improve the customer experience and goal achievement.
  • Manage the day-to-day functions of the department and take ownership of the customer journey.
  • Identify, track and evaluate metrics for the department and prepare detailed reports on results.

Job Requirements:

  • Bachelor’s degree (management, marketing, finance, other) or relevant experience.
  • Demonstrated experience in a similar role and preferably in a similar environment (SaaS, 10-25 employees, willing to scale quickly).
  • Prior experience in a management or supervisory role.
  • Excellent oral, written and interpersonal skills.
  • Ability to accept and use constructive criticism.
  • Bilingualism required (French and English) both orally and in writing.

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